Achiziție - Servicii de deservire și extindere a garanției sistemului de stocare a datelor la nivel central HP 3PAR pentru anul 2023
Achiziție Agentia Servicii Publice
Informație generală
Servicii de deservire și extindere a garanției sistemului de stocare a datelor la nivel central HP 3PAR pentru anul 2023
Surse de finanțare
suma planificată 634,379.00 MDL
Detalii achiziție
Documente
Persoană de contact
Clarificări
Do we correctly understand the tender requirements, which assume official HPE support for these two devices? Thanks
Detailed mandatory requirements for the provision of maintenance and warranty extension central data storage system HP 3PAR are specified in published document
(to current public procurement procedure) on MTender platform - "anexa la anuntul de articipare.signed (5).pdf" and are expected to be under the Vendor regulations "HPE Pointnext Tech Care Basic".
Please also indicate when the official support period for these two devices under the last service contract was completed. This is necessary for the correct calculation of the service support. Thanks
The official support period under the last service contract was completed on 31 October 2022.
Please indicate the exact dates of the contract extension - from when to when (e.g. from 1 February 2023 to 31 January 2024). Thanks
In accordance with provisions of document "anunt de participare.signed (14)" as follows:
"13. Termenii și condițiile de livrare/prestare/executare solicitați: serviciile vor fi prestate din data semnării Contractului pînă la data de 31.10.2023 inclusiv, conform cerințelor indicate în Anexa la Anunțul de participare.
14. Termenul de valabilitate a contractului: 31.10.2023"
In document "Anexa la anuntul de participare" art.1 "Condiții de prestare a serviciilor" type of support is specified as "HPE Pointnext Tech Care Basic"
Since 01/11/2022 HPE discontinued providing Poinnext Tech Care support for 3PAR 7xxx systems.
HPE Mature Support still is available for HPE StoreServ 7000 Storages. The service includes remote and on-site diagnostics, replacement of failed hardware components and resolution of software-related incidents.
https://www.hpe.com/psnow/doc/a50006379enw
https://www.hpe.com/psnow/doc/4aa2-5741enw
Would you please confirm whether HPE Mature support will be accepted instead of HPE Pointnext Tech Care services?
Agency do confirms - HPE Mature support will be accepted.